Next Level Customer Service
Enhancing Customer Service in the Travel Industry
With clients across the US, and technology partners around the world-we travel-ALOT!
When it comes to customer service, you would think most travel related companies understand the concept.
It should go something like this-Guests have spent time and money to come to your place or use your services-and making their their trip a memorable one will create fond memories and a desire to return time and time again.
Sadly, we often see customer service as a lost art. Lack of training, subpar management, or simply treating guests like an inconvenience prevent many parks from making guests feel welcome and leaving guests with few -if any -reasons to return.
By just doing a few simple things, you can help your park stand out in the barren desert of hospitable travel. Customer service need not be costly or overly time consuming in order to leave a lasting impact.
Enter All About Relaxing, an AOS client park in Mobile AL. Angela and Jimmy have created a true guest centric park right off I-10. As my staff has said, “If Chip and Joanna Gaines built an RV Park, this would be it!”
AAR has taken the guest experience to new heights. Inexpensive, yet meaningful touches, makes guests feel special from the moment they arrive at their site. Flags at each site and a chalkboard sign with the guests name (and the name of their pets) makes guests feel as if the red carpet has been rolled out prior to their arrival. Guests are escorted to their sites and given a personal introduction to the area and the amenities. These few simple gestures has caused this park to receive rave reviews and leave guests feeling like family. For Angela and Jimmy-Southern Hospitality starts as soon as a guest books and lingers on long after they have left.
By just doing a few simple things, you can help your park stand out in the barren desert of hospitable travel. Customer service need not be costly or overly time consuming in order to leave a lasting impact. We encourage all of you to take a look at how you can add some special features or touches to make your guests say, “Let’s go back to THAT place!