Making New Campers Feel Welcome
The Challenges and Opportunities with New RV Guests
This week I did a swing through some of our Northern parks. Namely, the states of New York and Maine.
One thing became very apparent, there are scores of new RV guests out there this year. As I worked the parks, many guests came in nervous on their maiden voyages or in their rental. They were excited to start the adventure, but apprehensive about getting started.
This presents both challenges and opportunities for you as park owners this year.
The challenge is making sure you have the staff on hand to assist these guests. Many of them were asking for assistance in getting connected or backing in. Many were unsure of how to setup even the most basic functions inside their rigs. Most were still nervous driving. This can be particularly challenging for night scheduling. Making sure you are well staffed in the office and on the grounds -both day and night- is going to be paramount this season.
Having said this, I believe the opportunities far outweigh any challenges. By assisting new RV'ers to the art of camping you make a lifelong guest. They will never forget how you helped them learn about their rig, get connected, and made their first stay a memorable one. The security of having water, electric, sewer, and propane properly connected gives them a sense of comfort and helps make their next stay a more educated one. The old fishing adage might now be rephrased as, "Hook a man up and you make a nice one time stay, teach a man (or woman) how to hookup and you make a educated lifelong RV'er."
Take these new RV guests under your wings this season and help become safe and happy campers.